Restoration Hardware Shipping & Delivery Information
At Restoration Hardware, we strive to deliver your purchase with excellent service and flexibility, every time. To that end, we offer Unlimited Furniture Delivery on applicable products for each order you place, whether you are an RH Member or not. Each order is defined as "one or more items ordered at the same time." Your furniture and select-non furniture items, will be delivered by experienced white glove delivery service providers with low flat rates based on your delivery area — Local, National, Extended or Alaska/Hawaii. We also provide Standard Delivery Shipping for smaller items, in addition to 2-Day and 1-Day Rush services for most items. Most of our furniture items will be delivered inside your home by white glove delivery service providers, where we’ll carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed.
We ask that you inspect your delivery and provide a signature upon receipt. When ordering, please provide a daytime number to arrange a delivery appointment. We will not charge your account until your order has shipped.
We ship most US orders to arrive via UPS in 3-7 business days. Stocked furniture will be delivered in 1-2 weeks in most metropolitan areas. Custom orders will arrive in 45-60 days in most metropolitan areas. Outdoor furniture cushions are delivered in 3-4 weeks in most metropolitan areas, along with your outdoor furniture. If ordering outdoor cushions on their own, they will be delivered in 3-4 weeks if custom-made, or 1-2 weeks if stocked. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded. Items denoted with this icon in our catalogs and online will receive our Unlimited Furniture Delivery flat rates.
Monogrammed items: Order by 12 noon EST on 12/14 to arrive by 12/24 (excludes engraving).
Standard Delivery: Order by 12 noon EST on 12/20 to arrive by 12/24.
Rush Delivery: Order by noon EST on Thu 12/22 to arrive by 12/24.
Monogrammed items: Order by 12 noon EST on 12/8 to arrive by 12/23.
Standard Delivery: Order by 12 noon EST on 12/14 to arrive by 12/23.
Rush Delivery: Sorry, not available for orders shipping to Canada.
Alaska & Hawaii
Most items shipped to AK and HI are delivered via US Postal Service. Some oversized or heavy items cannot ship outside the continental US. Please call 800-762-1751 for details. Items denoted with this icon in our catalogs and online will receive an Unlimited Furniture Delivery flat rate of $1199 for Alaska or Hawaii. The home delivery timelines provided for items on our website are calculated for delivery within the continental US and Canada. For deliveries to Alaska and Hawaii, please add an additional 10-14 days.
Kentucky Sales and Use Tax Information
- The retailer is not required to and does not collect Kentucky sales or use tax;
- The purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky;
- The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means; and
- The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue (DOR).
The referenced forms and corresponding instructions can be found on DOR's website at http://revenue.ky.gov/individual/usetax.htm.
Please call 800-762-1751 to place an order for APO, FPO or DPO addresses; unfortunately, we cannot process these orders online. Oversized items and items that ship directly from our vendors cannot be shipped to PO boxes. Rush delivery is not available.
All items ship to Canada from the US. All prices shown are in US dollars. With the exception of all bed linens, free shipping discounts and offers listed on our websites or in our Source Books do not apply to Canada shipments.
An additional charge will be applied to your order confirmation noting all applicable combined federal and provincial sales tax rates based upon the location to which the order is being shipped. All provinces except Ontario, Prince Edward Island, New Brunswick, Nova Scotia and Newfoundland have 5% GST (Goods & Services Tax) added to all orders.
The following provinces have PST (Provincial Sales Tax) added to all orders: British Columbia (7%), Saskatchewan (5% PST) and Manitoba (8% PST). Ontario, New Brunswick and Newfoundland have 13% HST (Harmonized Sales Tax) added to all orders. Prince Edward Island has 14% HST (Harmonized Sales Tax) added to all orders. Nova Scotia has 15% HST (Harmonized Sales Tax) added to all orders. Quebec has 9.975% QST (Quebec Sales Tax) added to all orders. These applicable tax rates are subject to change.
For the Calgary, Edmonton, Toronto and Vancouver metropolitan areas, allow approximately 1-2 weeks for delivery of stocked items and 45-60 days for custom upholstery orders. For other metropolitan areas, allow approximately 3-4 weeks for delivery of stocked items and 60-75 days for custom upholstery orders.
Rush delivery is not available for orders shipping to Canada. Select items cannot ship to Canada. Please contact Customer Service for further information.
|Canada Delivery and Shipping Service Fees (US$)|
|Item Total||Canada Shipping|
|Up to $15||$6.00|
|$15.01 to $25||$9.00|
|$25.01 to $45||$12.00|
|$45.01 to $65||$15.00|
|$65.01 to $90||$20.00|
|$90.01 to $125||$25.00|
|$125.01 to $200||$30.00|
|$200.01 to $350||$45.00|
|$350.01 to $600||$65.00|
|$600.01 to $650||$80.00|
|$650.01 to $800||$100.00|
|$800.01 to $1,000||$120.00|
|$1,000.01 to $1,300||$160.00|
|$1,300.01 to $1,600||$200.00|
|$1,600.01 to $2,000||$240.00|
We cannot ship outside the US and Canada, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Service Department.
We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service for additional information.
Unlimited Furniture Delivery
Furniture and select non-furniture items with this icon receive our rates, based on your delivery area — Local, National, Extended, or Alaska / Hawaii. Additionally, most of the furniture items include delivery inside your home, where experienced white glove delivery service providers will carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For your convenience, all packing materials will be removed.
|Unlimited Furniture Delivery Rates (US$)|
|Delivery Area||Flat-Rate for
|Local For delivery addresses near one of our stores||$199|
|Extended For delivery addresses beyond our Local Delivery Area||$329|
|National For delivery addresses beyond our Extended Delivery Area||$449|
|Alaska / Hawaii The flat rate for delivery to Alaska or Hawaii is $1,199.|
See above for more information on shipments to Canada, APO/FPO/DPO addresses, and PO boxes. Unfortunately, we cannot ship outside the US and Canada, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Service Department.
Standard Delivery Shipping
Items that are not marked with this icon will be charged a shipping fee based on the chart below. The total value of these items determines your shipping rate.
|US Standard Delivery Shipping Rates (US$)|
|Item Total||US Shipping|
|Up to $15||$4.95|
|$15.01 to $25||$7.00|
|$25.01 to $45||$9.50|
|$45.01 to $65||$13.00|
|$65.01 to $90||$17.00|
|$90.01 to $125||$21.00|
|$125.01 to $200||$25.00|
|$200.01 to $350||$35.00|
|$350.01 to $500||$50.00|
|$500.01 to $650||$65.00|
|$650.01 to $800||$80.00|
|$800.01 to $1,000||$95.00|
2-Day & 1-Day Rush
For an additional fee, we can ship orders received by noon ET (Mon-Fri) to arrive in 2 to 3 business days, or to arrive the next business day. If you order on a Saturday or Sunday, your order will be processed on the next business day. Note that we do not deliver on Saturdays or Sundays. Rush delivery is not available for furniture, APO/FPO/DPO addresses, PO boxes, or Canada. Overnight delivery is available to most locations in the continental US.
CANADA: Rush Delivery does not apply to shipments to Canada.CANADA: Unlimited Furniture Delivery does not apply to shipments to Canada. With the exception of all bed linens, free shipping discounts and offers listed on our websites or in our Source Books do not apply to Canada shipments.
This additional charge is listed with the product price on the product details page and in the cart. This charge also appears in parentheses before an item’s price in our catalogs.
Gift Cards ship free of charge via Standard delivery (3-7 business days). Expedited delivery (2-3 business days) within the US is available for $10.00 per order by contacting Customer Service at 800.910.9836. Gift Cards cannot be shipped to PO boxes; a physical street address is required for delivery. To ensure safe delivery, a signature is required upon receipt for Gift Cards exceeding $1000.
These ship free of charge.
Personalized items may not be returned. An additional fee of $7 per item will be charged unless otherwise noted. Personalized items may be sent via rush delivery once stitching is complete and items have been returned to the warehouse for shipping. Please allow 2 weeks for delivery.
For non-custom orders, we do not charge your credit card until your order has shipped. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed. Additional shipping surcharges may apply to some large and heavy items. This amount is listed at the item level on the individual item product detail page and will be added to your delivery charges.
All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.