FREQUENTLY ASKED QUESTIONS

RH Members enjoy 25% savings on all full-priced items and 20% savings on sale merchandise. Limited exclusions apply and are outlined in the RH Members Program Terms & Conditions.

Members also receive complimentary services with RH Interior Design.

Anyone may join the RH Members Program. The annual fee for enrollment is $200, plus applicable tax.

Trade customers, please visit our Trade Sales page for information on Trade accounts.

The annual membership fee is $200, plus applicable tax.

Membership is valid for one year from the date of purchase. If, for example, membership is purchased on 13 March, 2022, it will be valid until 13 March, 2023.

No. The RH Members Program has an initial subscription term of one-year. Subscriptions may be renewed thereafter for consecutive one-year terms.

Membership termination rights are explained in the RH Members Program Terms & Conditions. If you have additional questions about terminating your membership, please Contact Us. 

No, RH Members Program benefits cannot be used at RH Outlets.

Yes, you can apply your member savings to your online order.

Membership is tied to your RH account. You can access your Member details within the My Account section of the site once you are logged in.

If you signed up in a gallery or through the Customer Service Center and you already have an RH.com account with the same email address, your membership will automatically be applied when you log in, and no additional action is required.

If you enrolled using a different email address than your RH.com account email address, you must first link your membership to your RH.com account by visiting the Membership section of your My Account page.

If you signed up in a gallery or through the Customer Service Center and you don't have an RH.com account, please create an account.

Yes, you may place an order using your membership and have that order shipped to another recipient.

Yes, for residents of the U.K. your enrollment in the RH Members Program will automatically renew one year after you sign up unless you cancel your membership. More details can be found in the RH Members Program Terms & Conditions.

Yes, our international customers are welcome to join the membership program.

Yes. There is no member benefit on shipping charges. Visit Shipping & Delivery for more information on shipping fees.

No, an account is not required to make online purchases. However, registering for an account is highly recommended to facilitate faster checkout and personalization features, such as accessing your order history, gift registry information or wish list. 

Yes, all of our products are available online. Please Contact Us if you would like assistance locating an item.

Use our search field (at the top of every page) to provide the product name directly from our Sourcebook Once the product name has been entered, hit the "enter" key or magnifying glass icon to submit the information. If you don't have the product name, enter a keyword for a quick search, then click on the appropriate search result.

We present a curated selection of new and existing items in our Sourcebooks. Our website includes full collections and alternate views of the products featured in our Sourcebooks, along with many additional items.

We make every attempt to maintain consistent pricing throughout our galleries, Sourcebooks and website. In the event you find a discrepancy in pricing, please Contact Us.

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.

If you have an account with RH and are signed in to the same account with which you placed the order, you should be able to view your order online. If you are unable to access your order, please Contact Us for assistance linking your order to your account.

We support Internet Explorer 10+ and the current releases of Google Chrome, Microsoft Edge, Firefox, and Safari (desktop and mobile). To view all the features on our site, you must accept cookies, enable JavaScript and have Adobe Flash Player 9 or higher. While we do have limited support for older browsers, we recommend upgrading your web browser to the latest supported version for the best user experience.

Items are charged as they ship, which is usually within two business days for in-stock items. If an item is temporarily unavailable, you will not be charged until it ships. Custom order deposits are charged immediately upon order completion.

For orders shipped to the US, we accept Visa, MasterCard, American Express, Discover, and the RH Credit Card. For orders shipped to Canada, we accept Visa, MasterCard, and American Express.

Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.

Information on Unlimited Furniture Delivery, Standard Delivery Shipping, Rush Delivery, delivery times and tax rates is located here.

For your convenience, most items will be delivered as they become available. Items that ship via Standard Delivery will ship separately from furniture. In some cases, you will have the option to consolidate your deliveries. If your items meet the criteria for a consolidated delivery, you will be prompted to make that choice in the cart before you check out.

If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. The delivery time frame for special order items that ship from one of our vendors will be noted on the product details page or checkout. Occasionally, we find that an in-stock item is damaged or defective when we fill an order, and getting a replacement may result in your item becoming temporarily unavailable. If this should occur, we'll notify you immediately and fulfill your order promptly.

Shipping to an address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your address book so that you can access it for future purchases.

Unfortunately, we only ship to the United Kingdom. If you need to ship goods internationally, please contact a freight forwarder.

Information on returns and cancellations is located here.

Our galleries cannot process returns for furniture or other large items. Please Contact Us if you require assistance with your return.

Refunds generally appear on your credit card statement in one to two billing periods. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.

Yes. You can create a registry in one of the following ways: Create a registry online. Visit one of our galleries. Click here to locate your nearest gallery.

Your registry will be available immediately, whether it's created online, by phone or in one of our galleries

Visit the Manage Your Registry page, or call or visit a local gallery. You may click here to locate your nearest gallery.

We update gift registries promptly to reflect all purchases, whether made in one of our galleries or online.

You will be able to access your registry indefinitely. Guests will be able to access your list for 2 years after your event date.

When you set up your registry, you'll be able to choose two different ship-to designations for where you'd like your gifts shipped before and after the event.

For additional information on Shipping and Delivery options, please click here.

For additional information on our return policy, please click here.

If you wish to cancel your registry, please visit our Manage Your Registry page.