Restoration Hardware Baby & Child  Privacy Policy

Last Updated: November 13, 2014

Restoration Hardware Privacy Policy

Restoration Hardware, Inc. ("Restoration Hardware" or "we") values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through our websites and mobile software applications operated by or on behalf of Restoration Hardware, including the websites located at http://www.restorationhardware.com (and also accessible through http://www.rh.com/) and http://www.rhbabyandchild.com, the mobile apps currently entitled "Restoration Hardware Source Books" and "Restoration Hardware Baby & Child", and other websites and mobile applications that we own and control and which contain a link to this Privacy Policy. Such websites and mobile apps are referred to collectively in this Privacy Policy as the "RH Online Properties". This Privacy Policy applies to the RH Online Properties regardless of the applicable Restoration Hardware brand (e.g., Restoration Hardware, Restoration Hardware Baby and Child, Restoration Hardware Outlet, Restoration Hardware Clearance Centers, Restoration Hardware Contract and Restoration Hardware Trade), but, for clarity, this Privacy Policy does not apply to the RH Contemporary Art brand or to http://www.rhcontemporaryart.com or any related mobile apps.

This Privacy Policy does not apply to information collected through any means other than the RH Online Properties – such as information collected through our galleries, call centers or distribution centers – although you may opt out from certain uses and disclosures of your Personal Information by us, as described below under the "Choices and Access" section, with respect to all Personal Information collected by Restoration Hardware, regardless of whether such information is collected through the RH Online Properties or otherwise.

We encourage you to read this Privacy Policy before using the RH Online Properties or providing information to us. By using the RH Online Properties or providing information to us, you acknowledge that we may collect, use and disclose your information in accordance with this Privacy Policy.

Updates to This Policy

We may change this Privacy Policy at any time. Please take a look at the "Last Updated" legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective on the "Last Updated" date indicated above. By using the RH Online Properties or providing information to us following such changes, you will have accepted the revised Privacy Policy.

Personal Information

Personal Information We Collect

We collect two types of information: Personal Information and Other Information. "Personal Information" is information that identifies you as a specific individual. "Other Information" is any information that does not identify you as a specific individual. Other Information is addressed below, under the heading "Other Information".

We and our service providers may collect the following Personal Information:

  • Name;
  • Postal address (including billing and shipping addresses);
  • Telephone number;
  • Email address; and
  • Credit and debit card number.

IF YOU SUBMIT ANY PERSONAL INFORMATION RELATING TO ANYONE OTHER THAN YOURSELF, YOU REPRESENT THAT YOU HAVE OBTAINED ANY NECESSARY CONSENT FROM THAT INDIVIDUAL FOR USE AND DISCLOSURE OF THAT INDIVIDUAL’S PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.


How We Use Personal Information

We and our service providers may use Personal Information:

  • To respond to your inquiries and fulfill your requests, including to contact you if necessary;
  • To process and fulfill your order, for example by confirming your order and your billing and shipping information, processing your payments, delivering your products and communicating with you regarding your order;
  • To send to you important information regarding the RH Online Properties, changes to our terms, conditions and policies and other administrative information;
  • To send to you information by email, postal mail, telephone and other means about our products, services, contests, sweepstakes and other promotions;
  • To administer and fulfill our contests, sweepstakes and other promotions (please note that certain contests, sweepstakes or other promotions may have additional rules or policies, which could contain different or additional information about how we use and disclose your personally identifiable information; we suggest that you read any such rules or policies carefully ? in the event of a conflict between such rules or policies and this Privacy Policy, such rules or policies will govern);
  • To help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us;
  • To operate a gift registry for which you are a registrant or co-registrant;
  • To allow you to send messages to a friend through the RH Online Properties (please note that, by using such functionality, you are agreeing that you have the right to provide to us your friend’s name and email address for such purpose);
  • To analyze trends and statistics in connection with our businesses and Internet properties;
  • To protect the security or integrity of our businesses and Internet properties; and
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that we may sustain.

How Personal Information Is Disclosed

Your Personal Information may be disclosed:

  • To our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfillment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;
  • To our subsidiaries and affiliated entities (collectively, our "Affiliates") for marketing and other purposes;
  • To selected third parties ("Promotional Partners"), to permit them to send to you marketing communications. Restoration Hardware seeks to select as Promotional Partners only reputable companies that offer what we believe to be high-quality products and services;
  • To third-party sponsors of contests, sweepstakes and similar promotions;
  • To third parties in connection with a gift registry for which you are a registrant or co-registrant;
  • To identify you to anyone to whom you send messages through the RH Online Properties;
  • By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (please note that any information and materials that you post or disclose through such services will become public information, and may be available to visitors to the RH Online Properties and to the general public; we urge you to be very careful when deciding to disclose your Personal Information, or any other information, on or through the RH Online Properties);
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding); and
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Other Information

Other Information We Collect

"Other Information" is any information that does not identify you as a specific individual, such as:

  • Browser information;
  • Server log files;
  • Information collected through cookies, pixel tags and other technologies;
  • Physical location of your device;
  • Demographic information and other non-personally identifiable information provided by you; and
  • Aggregated information.

How We Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

  • Through your browser: Certain information is collected through most devices, such as your Media Access Control ("MAC") address, device manufacturer and model, device identifier, screen resolution, and the type and version of your operating system and browser.

  • Through server log files: An Internet Protocol ("IP") address is a number that is automatically assigned to a device by an Internet Service Provider ("ISP"), and is identified and logged automatically in our server log files whenever a user visits the RH Online Properties, along with the time of the visit and the page(s) that were visited. We and our service providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the RH Online Properties.

  • Using cookies: Cookies allow a web server to transfer data to a device for recordkeeping and other purposes. We and our service providers use cookies and other technologies to, among other things, enhance and personalize your online browsing and shopping experience and facilitate your ongoing access to and use of the RH Online Properties, as well as for online tracking purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org. If you choose to decline cookies, some or all of the features, functionality and promotions available through the RH Online Properties ? such as the shopping cart, ability to view certain pages, and even placing orders or reviewing your order history – may not be available to you.

  • Analytics. We may use third-party services, such as Google Analytics or IBM Coremetrics, in connection with the RH Online Properties. Such services use cookies and similar technologies to analyze how visitors use the RH Online Properties, to compile statistical reports on activity related to the RH Online Properties, and to provide other services related to the RH Online Properties. Such services may also collect information about visitors’ use of other websites or other online resources. For more information about Google Analytics, including how to opt out, please go to: https://tools.google.com/dlpage/gaoptout. For more information about IBM Coremetrics, you may review its privacy policy located at: http://www.ibm.com/privacy/us/en/.

  • Flash Local Stored Objects: We and our service providers may use a third-party technology, called Flash, in connection with the RH Online Properties, including our online content. Flash provides a facility, referred to as Local Stored Objects ("LSO"), that allows a website operator or online content provider (or their service providers) to store certain information locally on an individual’s device; for example, Flash LSOs can be used to store information regarding an individual’s device. If you do not want Flash LSOs stored on your device, you can adjust the settings of your Flash player to block Flash LSO storage using the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your device without you being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the RH Online Properties. We expect our service providers and technology suppliers to honor any decision by you to restrict or limit Flash LSOs, but we cannot guarantee that they will do so.

  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) are small images that may be used by us and our service providers in connection with some pages of the RH Online Properties and HTML-formatted email messages to, among other things, render such pages to you on various hardware devices and operating system versions, track the actions of users and email recipients, measure the success of marketing campaigns and compile statistics about usage and response rates. Pixel tags may collect information such as the pages, features and links accessed by a user, and the IP address, browser type and operating system of such user’s device.

  • Physical location: We and our service providers may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content, including for marketing purposes, based on the choices that have been made with respect to such uses. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our third-party marketing partners, such as our Promotional Partners, to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns, based on the choices that have been made with respect to such disclosures. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we, our service providers, and/or our third-party marketing partners may not be able to provide you with the applicable personalized services and content.

  • From you: We and our service providers may collect demographic information such as your city, state or zip code of residence, as well as other information, such as your preferred means of communication, your gender and your date of birth, when you voluntarily provide this information to us or our service providers. You may also have the opportunity to provide us with information regarding major events such as weddings, child births and the purchase of a new home. We also maintain a record of your orders, purchases, exchanges, returns, wish lists and gift registries in connection with the RH Online Properties or our businesses. Unless combined with Personal Information, this information does not personally identify you or any other customer or potential customer of our businesses.

  • By aggregating information: We and our service providers may aggregate Personal Information collected from our customers and potential customers, for example by using Personal Information to calculate the percentage of such individuals who have a particular telephone area code. Aggregated Personal Information does not personally identify you or any other customer or potential customer.

How We Use and Disclose Other Information

We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your zip code with your name). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information while it is so combined.

Third Parties and Third Party Sites

To the extent that you submit any Personal Information to any third party (for example, via a third-party software application or service ? including any social media service – that is included in, available through or linked to from the RH Online Properties), such third party’s collection, use and disclosure of such information may be governed by its privacy policy, and not by our Privacy Policy. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties.

Please note that RH credit cards are issued by Comenity Bank, NA. RH is not responsible for the privacy practices of Comenity Bank. You may view Comenity Bank’s separate privacy notices at https://d.comenity.net/restorationhardware/public/onlineprivacy/OnlinePrivacy.xhtml and https://d.comenity.net/restorationhardware/public/onlineprivacy/FinancialPrivacy.xhtml.

WE ARE NOT RESPONSIBLE FOR THE INFORMATION COLLECTION, USAGE, DISCLOSURE OR OTHER PRIVACY PRACTICES OF ANY THIRD PARTIES, INCLUDING OUR AFFILIATES, THIRD-PARTY SERVICE PROVIDERS, ANY THIRD-PARTY SOCIAL MEDIA PLATFORM (SUCH AS FACEBOOK INC.), ANY THIRD PARTY MAKING AVAILABLE THE DEVICES OR OPERATING SYSTEMS FOR WHICH CERTAIN RH ONLINE PROPERTIES ARE AVAILABLE (SUCH AS APPLE INC. OR GOOGLE INC.) AND ANY THIRD PARTY OPERATING ANY SITE TO WHICH THE RH ONLINE PROPERTIES CONTAIN A LINK. THE INCLUSION OF A LINK ON THE RH ONLINE PROPERTIES DOES NOT IMPLY ENDORSEMENT OF THE LINKED SITE BY US OR BY OUR AFFILIATES.

Third Party Advertisers

We may use third-party advertising companies to serve ads when you visit the RH Online Properties. Please note that these companies may use information about your visit to the RH Online Properties to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to the RH Online Properties, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://networkadvertising.org/optout_nonppii.asp.

Do Not Track Signals

We note that the RH Online Properties will continue to operate as described in this Privacy Policy, whether or not a "Do Not Track" signal or similar mechanism is received from your browser.

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. For example, we seek to use Secure Sockets Layer ("SSL") technology for the placement of orders. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.

Please exercise caution in submitting Personal Information via the RH Online Properties, especially if you are accessing the RH Online Properties using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our SSL technology in connection with the RH Online Properties), please immediately notify us of the problem and place any orders with us over the telephone or in person, instead of using the RH Online Properties. You may contact us in such circumstances in accordance with the "Contacting Us" section below.

Choices and Access

Your Choices Regarding Our Use and Disclosure of Your Personal Information

We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes, regardless of whether such information is collected by us through the RH Online Properties or otherwise. You may opt-out from:

  • Receiving promotional emails or catalogs from us: If you no longer want to receive promotional emails (such as information about new products, special offers and sales events) or catalogs from us on a going-forward basis, you may opt-out of receiving such communications by: clicking the "opt-out" link in any promotional email; clicking the "opt-out" link available at: http://www.restorationhardware.com/customer-service/email-unsubscribe.jsp for promotional emails, and at http://www.restorationhardware.com/customer-service/catalog-cancellation.jsp for catalogs; or contacting us in accordance with the "Contacting Us" section below. In each case, please remember that, if you wish to opt-out of receiving all promotional emails from Restoration Hardware, you may need to opt-out separately for each Restoration Hardware brand. When so contacting us, please be sure to include your full name and the email and/or postal address that you used when registering or making a purchase.

  • Our sharing of your Personal Information with Affiliates, Promotional Partners and other third parties for their marketing purposes: If you no longer want us to share your Personal Information on a going-forward basis with our Affiliates, Promotional Partners and other third parties for their marketing purposes, you may opt-out of such sharing by contacting us in accordance with the "Contacting Us" section below. In so contacting us, please be sure to include your full name and the contact information that you no longer wish to be shared, and state specifically whether you wish to opt-out of such sharing with (a) Affiliates, (b) Promotional Partners and other third parties, or (c) both.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of our Affiliates, Promotional Partners and other third parties with which we have already shared your Personal Information (i.e., to which we have already provided your Personal Information as of the date that we implement your opt-out request). Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send important administrative messages to you, and you cannot opt-out from receiving such administrative messages. For example, when you place an order, we will continue to confirm your order and shipment status by email. We may also need to contact you via telephone, email or postal mail with information or questions regarding your order.

How You Can Access or Change Your Personal Information

We welcome your willingness to update your information with us. You may review or ask us to update your Personal Information by contacting us in accordance with the "Contacting Us" section below. In your request, please make clear what information you would like to have changed. We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information in the databases of Affiliates, Promotional Partners and other third parties with whom we have already shared your Personal Information.

Use of RH Online Properties by Minors

The RH Online Properties are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the RH Online Properties.

Jurisdictional Issues

The RH Online Properties are controlled and operated by us from the United States, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.

Contacting Us

If you have any questions about this Privacy Policy, or to make choices about receiving promotional communications, to update your Personal Information, or to place an order, please contact the appropriate Restoration Hardware brand as follows:

  • Restoration Hardware (including Outlet and Clearance Center)
    Attn: Customer Service
    2900 North MacArthur Drive - Suite 100
    Tracy, CA 95376
    1.800.910.9836
    webcs@restorationhardware.com

  • Restoration Hardware Baby and Child
    Attn: Customer Service
    2900 North MacArthur Drive - Suite 100
    Tracy, CA 95376
    1.800.762.1751
    webcs@restorationhardware.com

  • Restoration Hardware Trade Division
    Attn: Customer Service
    2900 North MacArthur Drive - Suite 100
    Tracy, CA 95376
    1.877.733.6200
    webcs@restorationhardware.com

  • Restoration Hardware Contract Division
    Attn: Customer Service
    2900 North MacArthur Drive - Suite 100
    Tracy, CA 95376
    1.877.733.6200
    webcs@restorationhardware.com

Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.